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Post details: AT&T - You Suck

May 08, 2008

English (US) 03:42:57 pm, Categories: announcement, 505 words, by Greg Email Permalink

AT&T - You Suck

I'm crazy busy these days and bordering on deliriously tired. I walked out of an all day training session at work half way through because I couldn't concentrate enough to care.

I decided I should pay some random bills that needed to be taken care of. One is a medical thing, and they're retarded since they won't automatically bill me. So once a month I get a bill for $40. I hadn't paid in a bout 4 months so I figured it was about time.

The second bill I had to deal with was AT&T. I used to have them for DSL and phone, but now just DSL. In the process they lost my automatic payment info. Plus, it no longer let me log in online to see my bill or make payments and all that other good stuff. Paying bills online is one of the things I love about the internet. Going through their phone system is extremely painful since it keeps asking for a phone number, which I don't have. I have this fake number that starts with a 0, but the system doesn't recognize it and every time I enter it it tells me I must have fat fingers to try again. I my friends, do not have fat fingers.

Finally I get a real person and proceed to complain that they're retarded for not charging me when they should be, get my finance charge waived, and finally tell them that neither their website nor their phone system recognizes me as a customer. The nice lady tries it for herself and is all confused when it doesn't work. She transfers me to someone who can "help."

I explain problem to lady #2. Her response:

"No," she says.

"What do you mean no?" I ask, confused by her brevity and bluntness, especially since I had not asked her a question with a yes/no answer.

"Internet only customers can't view their statements online," she says, completely serious.

Are you fucking kidding me? Of all their customers, the internet only customers are the ones that want to and are most capable of viewing their statements online. What kind of stupid shit is this? Plus they keep sending me crap to sign up for online only statements and how managing my account online is the greatest thing ever. What a fucking tease.

To top it all off I'm going to have to call them back in a couple weeks to give them my new credit card number. Oh, the joy.

Oh, and my Rock Band bass pedal snapped last night. I had noticed cracks the night before after realizing it felt kinda flex-y. Thankfully I have a backup drum set.

Yes, I am out of control.

Oh and earlier last night before the pedal died, lazyJ and I had some head to head drumming battles when I still had two full working drum sets. It sounded like a high school drum line at times. He won 3-1 or something, but he also cheated and hit my pads.

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